FAQs
CANDLE CARE
Candle care is essential to enhance the longevity, fragrance, and elegance of your candle, ensuring a flawless burn, a beautiful even melt, and a safer, soot-free experience every time you light it.
Trim the wick to 5mm before each use.
Trimming the wick to 5mm before each use helps prevent uneven burning, reduces soot buildup, and ensures a longer-lasting, cleaner flame for a better overall candle experience.
To extinguish, use a snuffer or dip the wick into the wax, then straighten wick.
Using a snuffer or dipping the wick into the wax to extinguish the flame prevents smoke, reduces soot buildup, and helps maintain the wick’s shape for a cleaner burn next time.
Keep candle out of reach of children & pets.
Keeping candles out of reach of children and pets ensures their safety, preventing accidental burns, fires, or injuries caused by unattended flames.
Keep away from drafts and vents.
Keeping candles away from drafts and vents prevents uneven burning, minimises the risk of flickering flames, and ensures a safer, more controlled burn.
Store in a dry place, away from direct sunlight.
Storing candles in a dry place, away from direct sunlight, prevents the wax from melting or fading, preserving their scent, color, and overall quality.
Never leave burning candle unattended.
Never leave a burning candle unattended to prevent the risk of fire, ensuring that any potential hazards are quickly addressed before they escalate.
To clean a candle holder from beeswax, freeze it to harden the wax, scrape off the excess, soak in hot water, and then wipe clean.
Contact Us
To speak with Customer Care, use email services below.