Terms and Conditions

Welcome to OLIE KENT. By accessing or using our website, www.oliekent.com.au and purchasing our products, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully.

1. Company Information

OLIE KENT is an Australian-made company specialising in locally sourced, handmade beeswax candles and home fragrances. We are committed to sustainability and quality, sourcing our beeswax from local beekeepers who maintain healthy hives.

2. Products and Services

  • Product Range: We offer a variety of beeswax candles, including the AU NATUREL range made exclusively from pure Australian beeswax, as well as premium soy candles and room diffusers.

  • Product Information: While we strive to provide accurate descriptions and images of our products, colors and appearances may vary due to monitor settings and natural variations in materials.

3. Orders and Payment

  • Order Process: By placing an order, you make an offer to purchase the selected products, subject to these Terms and Conditions.

  • Pricing: All prices are listed in Australian Dollars (AUD) and include applicable taxes. Prices are subject to change without notice.

  • Payment Methods: We accept various payment methods, including credit cards and other secure payment options available at checkout.

4. Shipping and Delivery

  • Shipping Costs: standard shipping rates apply.

  • Delivery Times: We aim to process and dispatch orders promptly. Estimated delivery times will be provided at checkout. Please note that delivery times are estimates and may vary based on location and other factors.

5. Returns and Exchanges

  • Change of Mind: Due to the nature of our products, we do not accept returns or exchanges for change of mind. Please choose carefully before making a purchase.

  • Damaged or Faulty Products: If your product arrives damaged or is defective, please contact us within 14 days of receipt at contact@oliekent.com.au. We will assess the issue and offer a replacement or refund where applicable.

6. Care Instructions

  • To ensure the longevity and optimal performance of our candles, please follow the care instructions provided with each product. Proper candle care enhances safety and enjoyment.

7. Intellectual Property

  • All content on our website, including text, images, logos, and designs, is the property of OLIE KENT and is protected by intellectual property laws. Unauthorised use of any content is prohibited.

8. Limitation of Liability

  • OLIE KENT is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products. Our liability is limited to the purchase price of the product in question.

9. Privacy Policy

  • We respect your privacy and are committed to protecting your personal information. Our Privacy Policy outlines how we collect, use, and protect your data. By using our website, you consent to our Privacy Policy.

10. Governing Law

  • These Terms and Conditions are governed by the laws of Victoria, Australia. Any disputes will be resolved in the courts of Victoria.

11. Changes to Terms

  • OLIE KENT reserves the right to update or modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Please review this page periodically for updates.

12. Contact Us

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

OLIE KENT

Email: contact@oliekent.com.au

Website: www.oliekent.com.au

Thank you for choosing OLIE KENT. We appreciate your support of our commitment to sustainability and quality.