FAQs

ORDERING & DELIVERY

  • Payments can be made by any of the following methods: Visa, MasterCard. All payments are handled by a secure payment gateway provider.

    You must ensure you provide your correct billing details when checking out, as incorrect information may delay your order.

  • Orders are processed within 2-4 business days.

    Delivery generally is within 3-7 business days. All areas outside metro locations

    Please allow up to 8-14 business days.

  • Free delivery for orders over $100. For all other orders $20 delivery charge.

  • Currently we deliver Australia wide.

  • You are able to correct errors on your order up to the point at which you click on “complete my order” on the final page of our ordering process.

    Please note: we do not accept returns or exchanges. Every effort is made to ensure the quality of our products. We guarantee the quality of all our products.

  • OLIE KENT candles are all handcrafted in our studio in Melbourne, Australia.

Contact Us

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