Wholesale Terms and Conditions

Welcome to OLIE KENT's Wholesale Program. By submitting a wholesale order, you agree to the following terms and conditions. Please read carefully before placing your order.

1. Wholesale Accounts

  • Eligibility: To qualify for wholesale pricing, you must be a registered business with a valid business license or tax ID number. Wholesale accounts are available to retail businesses, boutique shops, and other qualifying entities.

2. Pricing and Minimum Order

  • Wholesale Pricing: Prices for wholesale orders are offered at a discount to our standard retail pricing. Wholesale pricing is provided upon approval of your account and may vary depending on order volume.

  • Minimum Order: A minimum order quantity applies to wholesale orders.

3. Orders and Payment

  • Order Process: Wholesale orders can be placed directly through our wholesale ordering system on our website or by contacting our Wholesale Team. By submitting an order, you agree to purchase the products at the agreed-upon wholesale prices.

  • Payment Terms: Payment for wholesale orders is typically required upfront via bank transfer. In certain cases, credit terms may be offered to sunsequent orders. Please contact our Wholesale Team to inquire about available payment terms.

4. Shipping and Delivery

  • Shipping Costs: Shipping costs for wholesale orders will be calculated based on order size, weight, and delivery location.

  • Delivery Times: Once payment is received and processed, we aim to dispatch wholesale orders within 3–5 business days. Delivery times may vary depending on your location. For international wholesale orders, shipping times and rates will be provided upon request.

5. Returns and Damaged Goods

  • Defective or Damaged Goods: In the event of defective or damaged goods, please notify us within 7 days of receipt. We will work with you to resolve the issue by offering replacements or refunds. Please send photographs of the damaged goods to contact@oliekent.com.au for processing.

  • Returns: Wholesale orders are not eligible for returns unless the products are damaged or defective. We encourage you to inspect your order immediately upon receipt.

6. Product Availability

  • Product Availability: While we make every effort to keep our products in stock, we cannot guarantee the availability of all items at all times. In the case of stock shortages, we will notify you and work to fulfil your order as quickly as possible.

7. Intellectual Property

  • Brand Use: Wholesale customers are authorised to resell OLIE KENT products in their retail shops or through their business platforms only. Any use of OLIE KENT’s branding, logos, or intellectual property must be approved in writing by OLIE KENT.

8. Resale Pricing and Restrictions

  • Resale Pricing: Wholesale customers are encouraged to set their own retail prices. However, OLIE KENT asks that retailers do not undercut our suggested retail price. OLIE KENT reserves the right to withdraw wholesale services from accounts that consistently violate this policy.

  • Geographic Restrictions: OLIE KENT products are intended for sale only within the specified geographic regions agreed upon during the wholesale account setup. Unauthorised international resale is prohibited without express permission from OLIE KENT.

9. Confidentiality

By participating in our wholesale program, you agree to keep the pricing and any proprietary information provided by OLIE KENT confidential and not disclose it to third parties without prior written consent.

10. Governing Law

These Wholesale Terms and Conditions are governed by the laws of Victoria, Australia. Any disputes arising from wholesale transactions will be subject to the exclusive jurisdiction of the courts of Victoria.

11. Changes to Wholesale Terms

OLIE KENT reserves the right to update or modify these Wholesale Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Wholesale customers are encouraged to review these terms periodically.

12. Contact Information

If you have any questions or require assistance with a wholesale order, please contact us at:

OLIE KENT
Email: contact@oliekent.com.au
Phone: 0417 111 354
Website: www.oliekent.com

Thank you for your interest in OLIE KENT products. We look forward to partnering with you to bring our high-quality, sustainable candles and fragrances to your customers.